Website Teleperformance
Teleperformance, a global leader in digital business services since 1978, is expanding its internal team. They are looking for a Remote Healthcare Customer Service Representative to provide high-quality support within their healthcare sector.
With a presence in nearly every major market and a history of strategic growth including the recent acquisition of Majorel in 2024, Teleperformance combines advanced technology with human empathy to deliver “simpler, faster, and safer” customer experiences.
The Mission: Delivering Compassionate Support
In this role, you will be the primary point of contact for healthcare-related inquiries. You will help patients and providers navigate complex systems while maintaining the highest standards of data privacy and security.
Your Primary Responsibilities:
- Patient Advocacy: Handle incoming calls regarding healthcare services, insurance claims, and appointment scheduling with empathy and professionalism.
- Technical Support: Assist users in navigating healthcare portals and digital tools.
- Data Management: Accurately document all interactions in compliance with healthcare regulations (such as HIPAA).
- Problem Solving: Resolve billing discrepancies or service issues by coordinating between various departments.
- Specialized Services: Depending on the project, you may utilize Teleperformance’s specialized tools for translation or analytics to better serve a diverse patient population.
Who You Are
Teleperformance looks for individuals who can balance technical efficiency with genuine human connection.
- Communication: Exceptional verbal and written communication skills are essential for explaining complex healthcare information.
- Empathy: A natural ability to remain calm and supportive when dealing with patients who may be facing stressful health challenges.
- Tech-Literate: Ability to multitask across several digital platforms and high-speed internet proficiency for a remote environment.
- Background: Prior experience in healthcare, insurance, or a high-volume customer service setting is highly preferred.
- Adaptability: Comfort working for a global giant that values innovation and constant evolution.
Why Join Teleperformance?
As a global leader, Teleperformance offers a massive network of support and professional development.
- Global Footprint: Be part of a company that operates in dozens of countries and serves the world’s most respected brands.
- Innovative Culture: Access to cutting-edge research and development in the field of customer experience.
- Career Pathing: Teleperformance is known for its internal promotion culture, offering a clear trajectory into management or specialized digital roles.
Direct Application Link
To apply for the Remote Healthcare Customer Service Representative position at Teleperformance, visit their official global hiring portal:
To apply for this job please visit careersus-teleperformance.icims.com.