West Virginia State University Is Hiring a Fully Remote Live Chat CSR

West Virginia State University (WVSU) is looking for a 100% remote Live Chat Customer Service Representative.

This is a text-based, entry-level job where you act as the virtual front desk for the university’s website. If you prefer typing out answers over talking on the phone all day, this is a great fit and they provide complete training from day one.

What You Will Do

• Chat with Visitors: Have live text conversations with students, parents, and applicants to help them find information on the website.
• Answer Basic Campus Questions: Help people with everyday inquiries about school registration dates, application deadlines, and financial aid steps.
• Route Hard Questions: If someone asks a complicated question you can’t answer, you’ll simply forward their chat to the right department.
• Be a Friendly Virtual Guide: Keep your chat tone warm, professional, and welcoming so visitors have a great experience.
• Pass Along Feedback: Jot down common problems or confusing parts of the website so the school can make them easier to use.

What You Need to Know

They care more about your attitude and communication skills than a long corporate resume. You just need:

• Good Writing Skills: Clean typing habits, good grammar, and the ability to explain simple instructions clearly.
• The Ability to Multitask: Comfort handling a few chat windows at the same time without losing your place.
• A Helpful Attitude: Plenty of patience when dealing with stressed students or confused parents.
• A Quiet Workspace: A reliable, fast internet connection and a quiet spot at home to focus.

Hours and Setup

• Location: 100% Fully Remote (USA-focused hiring network).
• Training: Fully included. They will teach you exactly how to use their chat software and campus databases during onboarding.

How to Apply

If you want a steady, low-stress remote job helping people over live chat, you can apply directly here: 

note:Since entry-level chat jobs get a massive number of applicants fast, make sure your application explicitly mentions your typing comfort, data entry background, or any customer service experience you already have!