Remote Sales-Driven Customer Service Representative (Seasonal)

If you are looking for a standard, “read-from-a-script” call center job, this isn’t it. Rigdon Floor Coverings is searching for a high-caliber, sales-driven customer service representative to join their team in a fully remote, seasonal capacity.

This role is built for “go-getters” who view every customer interaction as an opportunity to solve a problem and drive revenue. In this environment, your tenure doesn’t matter as much as your performance; continued employment is tied directly to your ability to hit key performance indicators (KPIs) and deliver results.

The Role: Selling Solutions, Not Just Taking Calls

As a remote representative, you are the face (and voice) of the company. You won’t just be answering questions; you will be identifying client needs and confidently upselling services that genuinely add value.

Your Core Responsibilities:

• Revenue-Focused Service: Handle both inbound and outbound interactions with a focus on selling and upselling products based on customer needs.
• Rapid System Mastery: Quickly learn the company’s services and workflows, then translate that knowledge into confident, high-stakes conversations.
• Process Ownership: Follow established workflows while using your own judgment to make quick, effective decisions on the fly.
• Proactive Improvement: Constantly look for ways to streamline internal processes and improve the overall client experience.
• Detailed Documentation: Maintain accurate records of all interactions to ensure a seamless service chain.

Who Fits the Profile?

Rigdon Floor Coverings is looking for independent professionals who thrive without micromanagement.

• The Mindset: You are a self-starter who takes complete ownership of your results. You see a problem and immediately look for a more efficient way to solve it.
• The Skillset: You have a high capacity for retaining information and can apply it accurately under pressure.
• Communication: You must be a confident communicator who can influence decisions and close sales while maintaining a professional tone.
• Growth-Oriented: This is a seasonal role, but the company explicitly looks for top performers to consider for future opportunities as they expand.

Why This is a Unique Opportunity

Unlike many seasonal roles that offer little room for advancement, Rigdon uses this period to identify their future leaders. It is a high-reward environment where your success is measured by your output. If you are a top performer who wants to prove your value through data and revenue, this is the perfect remote platform for you.