Care Coordinator

At TimeDoc Health, we believe that healthcare shouldn’t stop when a patient leaves the doctor’s office. Since 2015, we’ve been the bridge that keeps patients with chronic conditions connected to their care teams between visits. Through a blend of smart technology and genuine, compassionate outreach, we help thousands of people stay healthy, informed, and out of the hospital.

We are looking for Full-Time Care Coordinators who are passionate about Chronic Care Management (CCM). This is a phone-based role designed for clinical professionals who thrive on conversation and organization. In this position, you are the consistent voice that helps patients navigate their health journeys from the comfort of their homes.

The Mission: Connection & Coordination

This is a productivity-driven role where your primary “tool” is your voice. You’ll spend the majority of your day on the phone, building relationships with patients and ensuring no one falls through the cracks of the healthcare system.

What Your Day Will Look Like:

• Patient Advocacy: You’ll conduct monthly check-in calls, making between 30-50 outbound calls a day to ensure your assigned patients are meeting their health goals.
• Education & Support: You’ll help patients understand their chronic conditions and empower them to stick to their care plans.
• The “Glue” of Care: You’ll coordinate with pharmacies, provider offices, and community resources to make sure every part of the patient’s care team is on the same page.
• Care Planning: You’ll identify gaps in care or social challenges (like transportation or food access) and update personalized care plans within the EMR.
• Meticulous Documentation: You’ll accurately log every interaction, maintaining the high standards of HIPAA and patient confidentiality.

What You Bring to the Team

We’re looking for clinical pros who are comfortable with high call volumes and love the structure of a remote, metric-driven environment.

The Essentials:

• Clinical Background: You have 1-3 years of experience as a CMA, RMA, LPN, or RN. (LPNs and RNs must have an active multistate license or state-specific certification).
• Communication Skills: You are a clear, empathetic communicator who enjoys being on the phone for 7-8 hours a day.
• Tech-Savvy: You’re experienced with EMR/EHR systems and can work independently without losing focus.
• Reliability: You are organized, dependable, and ready to stick to a fixed 40-hour weekly schedule (Monday-Saturday, 8:00 AM – 6:00 PM in your supported timezone).

Bonus Points:

• You have experience working with geriatric patients.
• You’ve done care coordination or case management before.
• You are bilingual (English/Spanish).

Your Workspace & Tools

Because this is a high-volume phone role, your environment matters.

• Home Office: You’ll need a private, quiet space free from interruptions.
• Tech Needs: Reliable high-speed internet (100+ Mbps) and a second monitor are required.
• Our Contribution: We provide the company laptop and all the software you need to succeed.

Why You’ll Love TimeDoc Health

• Meaningful Impact: Every call you make helps keep a patient healthy and out of the ER.
• Remote Freedom: Enjoy a fully remote work environment with a supportive team culture.
• Growth Potential: As we grow, you grow. We love promoting from within.
• Full Benefits: Comprehensive medical, dental, and vision insurance, plus paid holidays and PTO.